Purchasing, Shipping, and Returns
How do I place an order?
Simply register by providing some basic information on our website. While credit card information is required to place an order, we do not store credit card information on any file or server, nor do we ever share any of your personal information.
Do you charge sales tax?
Yes, we are required to charge state and local sales tax on all orders.
How quickly are orders processed?
Orders are typically dispatched to you within one week.
What happens once I place an order?
Title to, and ownership of, all wine passes from us to you in California upon your order at which time you become legally responsible for transporting the wine to your selected destination. By placing an order, you authorize us to act on your behalf in arranging for transportation of the wine, at your direction. We observe all legal shipping requirements in all states. This legally permitted method of doing business involves the following steps (1) title legally (in accordance with the Uniform Commercial Code) transfers in California, where the goods are sold, (2) we file tax reports in accordance with state law (3) we send your wine to our third party fulfillment partner for shipment to you at your direction, and (4) the bill of lading shows you as the party directing the delivery.
Where and how do you ship?
Amarose can be shipped to all 50 states in the USA plus DC, except for the following states:
- New Hampshire
- West Virginia
Once you have placed an order, your wine is sent to a third-party fulfillment and shipping company on your behalf.
Is shipping included?
If your order is at least $120 (before tax), ground shipping to any location within the continental US via our third-party fulfillment and shipping partner is one penny. For orders that do not reach this threshold, we offer flat-rate ground shipping of $15 per order of 1 or 2 bottles and $10 per order of 3, 4 or 5 bottles to anywhere in the continental US. Please remember that all wine deliveries require an in-person, adult signature at the time of delivery without exception, otherwise your wine will not be delivered and may eventually be returned. Any shipments for wines returned because of lack of signature will require payment for the full, actual cost of the second shipment.
Can I elect a different shipping method?
Yes. In addition to ground shipping, we also offer FedEx Express Saver service. If you desire the FedEx Express Saver service, please indicate so in the Notes box of your order, and we will reach out to you with a shipping quote. Remember, shipping wine to your home or office requires an in-person, adult signature at the time of delivery, meaning you will need to be sure someone will be on hand to successfully receive your wine. Otherwise, the order will not be delivered and may be returned following several failed attempts.
Can I have my shipment held due to weather?
We always do what we can to make sure your order won’t spend the weekend in a non-temperature-controlled logistics hub. To facilitate this, we do not ship any packages on Fridays during the hottest and coldest months of the year. Second, if you are concerned about heat (or cold) damage, clicking the Weather Hold option will keep your wine in a climate-controlled warehouse until our spring (April 1 – May 15) or fall (October 1 – November 15) shipping windows when the wine will automatically be sent to you. Finally, for an additional fee, we offer FedEx Express Saver shipping to ensure that your wine spends no more than three days in transit.
It has been over a week, and I haven’t received my order.
Weather permitting, orders typically ship within a week unless you request a Weather Hold. You will also receive shipping information once your package is on its way to you. If you have any questions, please email us at email@example.com. Note that if you select a Weather Hold, your package will be held until the defined spring and fall shipping windows.
Are my shipments insured?
Shipping Protection is automatically included with each shipment, which covers lost packages or physical bottle damage during shipping. Please note that Shipping Protection does not cover heat or cold-related damage – if you are concerned about weather-related damage, please use the Weather Hold option at checkout or opt to send your package via our upgraded FedEx Express Saver service.
What is my shipment is lost or arrives damaged?
Email us right away at firstname.lastname@example.org.
Can I order over the phone or via email?
At this time, all orders must be placed through the website. If you have special instructions, please enter them into the Notes box while placing your order.
What if I really need or want to speak with a human being?
We are online only but we tend to respond rather quickly. If you have any questions or concerns, please send an email to email@example.com, including at least one contact number, and we will do our best to respond as quickly as humanly possible.
What are my payment options?
You can only pay via credit card using Visa, MasterCard, and American Express, among other options. We do not accept checks or money orders.
What is your cancellation policy?
If you need to cancel your order, please email us at firstname.lastname@example.org. Any orders that have not yet been fulfilled by our third-party fulfillment partner will be refunded to the original credit card less a 20% restocking fee. Orders that have already been fulfilled cannot be cancelled. If you would like to receive a credit towards a future order instead, we can put the entire amount of your refund in your account for a future purchase.
How do I return a defective product?
Just email us at email@example.com. We stand behind every bottle we sell, and we know that sometimes you can get a bad bottle. If you feel you have a bad bottle, please let us know via email, and we’ll take care of it as best we can. Please note, however, bottles that have sustained damage because of extreme temperatures during shipment cannot be returned. For additional information, please see our Returns policy here.
What if I do not like a wine I purchased?
We would welcome and appreciate hearing feedback from you. Please tell us specifically what you did not like about wine. If you loved a particular wine, we’d certainly appreciate hearing about that too. That said, we do not accept returns unless bottles are physically damaged or the wine is compromised due to something other than weather related reasons.
Where are your grapes from?
Our grapes our grown by vitaculturalists in Lodi, California, a wine growing region in California’s Central Valley.
Where is Amarose made?
Amarose is vinted and bottled in facilities in Lodi, California.
What does Amarose taste like?
Delicate, floral aromas and juicy summer fruit with a balanced and refreshing finish. Pairs well with friends, celebrations, and sunshine.
Is Amarose gluten free? Vegan? Kosher?
Amarose is gluten free and Vegan. Amarose is not Kosher.
How many calories per glass?
The 2020 vintage of Amarose has 106 calories per 5 oz. serving.
Get in Touch
I have a question about the wine!
I’m a journalist with a question for the founders.
I’m a distributor, restauranteur, retailer, or other friend of the trade.
- You can access our tech sheet here.
- For other info or questions, email us at firstname.lastname@example.org.